Shipping

Shipping is FREE for all orders within Australia contact us for a quote to ship larger items internationally. Please allow 3-5 working days turn around time for us to prepare your order.

Delivery time frames vary depending on your location. We ship with Australia Post for smaller works and use a courier service for larger pieces, as a guide please allow for the following estimated shipping times
Australia: 3-6 business days
New Zealand: 1-3 weeks
North America: 2-3 weeks
Europe: 2-3 weeks
Please note during large holiday periods such as Christmas, extra time may need to be factored in.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Damaged items
If an item has been damaged in shipment please contact us immediately and provide photos of the item and packaging.

Certificate of authenticity
All work ships with a certificate of authenticity. This must be returned with the work if you change your mind and want to send it back.

Returns

I hope you are delighted with your artwork. However if you find a piece does not work for you, please email info@jenniferbellart.com within seven days from the time you receive an artwork.
Please then return the work in its original condition within 14 days. Items must be sent with tracking and we strongly recommend insurance. Any items damaged in transit and not returned in their original condition can not be refunded.

Exceptions
Please note custom and personalised items and commissions cannot be returned or exchanged unless faulty. Any unauthorised returns will be not be accepted.